Return & Refund Policy

At RaaziFoods, your satisfaction is our top priority. We strive to provide high-quality food products with excellent service. However, if you're not completely satisfied with your order, we offer an easy and transparent return and refund process.

Return Policy

You can return eligible products within 7 days of receiving your order. We believe in keeping things simple and customer-friendly.

Conditions for Return

  • Items must be returned within 7 days of delivery.
  • The product must be unopened, unused, and in its original packaging.
  • Items should be in a condition suitable for resale.
  • The return request must include proof of purchase (order number or invoice).
  • Perishable food items, custom-packaged goods, or opened packages are not eligible for return due to food safety regulations.

Refund Policy

After we receive and inspect the returned product, your refund will be processed.

Refund Process

  • Refunds will be issued to your original payment method.
  • Processing may take 5–7 business days after approval.
  • You will be notified via email once your refund is successfully processed.
  • Refunds Will Not Be Issued If:
  • The return is requested after 7 days of delivery.
  • The item is used, opened, or not in its original condition.
  • The item is perishable and not defective or incorrect.

Exchange Policy

We currently do not offer exchanges on food products for hygiene and safety reasons. However, if you've received the wrong or damaged item, please contact us for assistance.

How to Request a Return

  • Email us at raazifoodss@gmail.com within 7 days of receiving your order.
  • Include your order number, reason for return, and clear photos (if applicable).
  • Our team will guide you through the return process and provide the necessary instructions.

Return Shipping

  • If the return is due to our error (e.g., damaged or incorrect item), we will cover the shipping cost.
  • In all other cases, the customer is responsible for return shipping charges.

Need Help?

For any questions or support regarding returns or refunds, feel free to contact us at:
📧 raazifoodss@gmail.com